Terms of Service

Last updated: March 2025

These Terms of Service govern your use of services provided by IronLine Digital Systems (“IronLine,” “we,” “us,” or “our”) and apply to all clients, visitors, and users of our website at ironlinedigital.com. By engaging our services or using this website, you agree to these terms.

1. Services

IronLine Digital Systems provides business operations technology services including AI chatbots, voice agents, workflow automation, AI business assistants, website development, and related consulting services. The specific scope, deliverables, and timeline for each engagement are defined in a separate Statement of Work or service agreement between IronLine and the client.

2. Payment Terms

Payment terms are specified in your individual service agreement or invoice. Generally:

  • Project-based work may require a deposit before work begins.
  • Monthly retainers are billed at the start of each billing period.
  • Invoices are due within 15 days of the invoice date unless otherwise agreed in writing.
  • Late payments may incur a 1.5% monthly finance charge on the outstanding balance.
  • IronLine reserves the right to suspend or terminate services for accounts that are 30 or more days past due.

3. Intellectual Property

Upon receipt of full payment, clients receive ownership rights to the custom deliverables created specifically for their project (e.g., website code, custom automations, branding assets produced under contract). IronLine retains ownership of all underlying frameworks, tools, methodologies, templates, and pre-existing intellectual property used in delivering services. Third-party platforms, software, and APIs remain the property of their respective owners and are subject to their own license terms.

4. Client Responsibilities

Clients are responsible for:

  • Providing accurate and timely information, content, and feedback required for project completion.
  • Maintaining necessary licenses and permissions for any content, data, or software they provide.
  • Compliance with all applicable laws and regulations in their use of IronLine's services and deliverables.
  • Securing their own accounts, credentials, and access to third-party platforms.

5. Limitation of Liability

IronLine Digital Systems provides services on an “as-is” basis. To the fullest extent permitted by law, IronLine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising from your use of our services or any third-party platforms integrated as part of your solution. IronLine's total liability for any claim arising out of these terms or your service agreement shall not exceed the total fees paid by the client in the three months preceding the claim.

6. Third-Party Services

Many IronLine solutions integrate with third-party platforms (e.g., CRM software, messaging APIs, scheduling tools, payment processors). IronLine is not responsible for the availability, performance, pricing changes, or terms of these third-party services. Clients are responsible for maintaining their own accounts and subscriptions with third-party providers.

7. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. IronLine will not share your business data, processes, or proprietary information with third parties except as required to deliver your services (e.g., passing data to an integrated platform you have authorized) or as required by law.

8. Termination

Either party may terminate a service agreement with 30 days' written notice unless otherwise specified in the agreement. Clients remain responsible for payment of all services rendered up to the termination date. IronLine may terminate immediately for material breach, including non-payment or use of services for unlawful purposes.

9. Dispute Resolution

These terms are governed by the laws of the State of North Carolina. Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Durham County, North Carolina, in accordance with the rules of the American Arbitration Association.

10. Changes to These Terms

IronLine reserves the right to update these Terms of Service at any time. We will post the updated terms on this page with a revised “Last updated” date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact

If you have questions about these Terms of Service, please contact us: